Making Your Charitable Mission A Profitable Reality.
501c FREQUENTLY ASKED QUESTIONS
Welcome to the Upper Deck Charity Auctions Program's "Frequently Asked Questions" section. The information outlined below should help answer most of your queries. If you have any further questions about the program, please contact us by calling 1-800-422-8956 or via email at charity@upperdeck.com.


PARTNER WITH THE BEST
  1. Why should I partner with Upper Deck? (+/-)
    Because Upper Deck defines authenticity. Upper Deck produces only authentic autographed memorabilia from many of the top athletes on the planet including Michael Jordan, Tiger Woods and LeBron James. An Upper Deck employee personally witnesses every athlete signature at every single signing session. In a sports collectible world rampant with fraudulent autographs you can count on Upper Deck. What does all this mean? To your bidders, it means peace of mind and return on their investment. To you, that means higher reserve pricing at your fundraising event.


  2. What types of fundraisers does Upper Deck support? (+/-)
    Silent auctions, online auctions, live auctions, email fundraising and direct-mail campaigns. Contact us to learn more.


  3. Can Upper Deck's exclusive athletes appear at my auction? (+/-)
    Unfortunately, no. Due to demanding team commitments and personal schedules, Upper Deck can not provide an athlete appearance for your event.


CONTACT INFORMATION AND RETURNS
  1. How do I contact Upper Deck? (+/-)
    For dedicated sales and service information, you can either call 1-800-422-8956 or email us at charity@upperdeck.com.


  2. Can you tell me more about Free Shipping? (+/-)
    Yes. At certain sales volume levels, accounts qualify for free shipping (out and back). Call 1-800-422-8956 for details.


  3. What happens if my item doesn't sell? (+/-)
    No problem. With our "No Risk, No Hassle" pledge, you can return the item to us in the same condition in which it was shipped and receive a full refund.


  4. How do I return my unsold item to Upper Deck? (+/-)
    All unsold items may be returned in the condition in which they were shipped accompanied by a Return Authorization number within 15 days of the close of the auction. Credit will then be issued. Items need to be shipped to: The Upper Deck Company, 985 Trade Avenue, Suite A, North Las Vegas, NV 89030, attn: 501C Program. Upon receipt of your return and completion of a product quality and resale inspection, we will issue full credit for the item(s).


  5. Can you assist us with pricing our auction item? (+/-)
    Yes. Upper Deck will provide you with the suggested retail price of your item and can make recommendations on where you might want to start your reserve pricing. We can also assist you with background and content written by our in-house experts that will assist you and your auctioneer to make the sale at your event.



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