Customer Service FAQ – Sports Trading Cards
Do you replace factory damaged cards and, if so, how do I send them in and where?
We do have a replacement policy for factory damaged cards. Our replacement policy is to replace any damaged product for up to one year after its release date or while supplies last. Please contact Customer Service at 1-800-873-7332 or via email at QA@upperdeck.com to have a case opened for your damaged product request. Please make sure to include the following information in your email: a detailed description of your issue; your first and last name; address; phone number; and username, if available. Once you have contacted a representative, a case number and instructions on returning your damaged card(s) for replacement will be provided to you. Please note that product mailed to Upper Deck without case numbers will be returned to customers unopened. Please understand this measure is designed to provide an added level of security for items sent in for replacement requests. Please note that some cards may be unavailable for replacement. If you are mailing cards of value, we highly recommend mailing them in via certified, registered, or insured mail; some means to protect successful delivery to Upper Deck. The Upper Deck Company is not responsible for lost, damaged or misdirected mail.
Can you tell me the value of cards or your production numbers of specific cards?
Although we do suggest a retail price on our products, ultimately the secondary market values are determined by supply and demand and recorded by third-party periodicals. The Upper Deck Company does not estimate current or future values. The best resources for market value estimates are the various monthly price guides, which are available at most card shops. It is not the policy of the Upper Deck Company to release production numbers; however all of our products are limited to maintain product integrity and value. Any numbers that you may hear quoted are speculation.
How do I become a dealer?
We currently offer applications for hobby stores only. To qualify, listed below is the information that is required:
- A hobby store's primary business must operate out of a permanent storefront location. Retail card shop businesses must be 80% trading cards and sports memorabilia with the balance of sale, if any, related to collectibles. Interior decor must clearly show sports cards, sports memorabilia, sports cards advertisements or posters.
- 1. Photos of the interior and exterior of the store. Exterior photos must clearly show store sign and address, while the interior shots must clearly show entire contents of store.
- 2. Unexpired business license and/or resale permit reflecting the name and address of the store.
- 3. Three current, separate proofs of card purchases from other card manufacturers.
- 4. Signed tax resale card must be supplied with your application; application will also need to be notarized.
- To request an application packet, please contact our customer service department at 1-800-873-7332.
Do you offer factory tours?
Due to the state-of-the-art nature of many of our production processes, our plant is a secured facility and we do not conduct plant tours.
Where can I purchase your products? Do you sell to collectors?
The Upper Deck Company does not sell on a retail level to individual collectors. However, you may obtain the products you desire through our distribution network that consists of hobby dealers, as well as national, convenience, and retail stores.
Check our store locator for the hobby dealer nearest you.
