Customer Service, Frequently Asked Questions - Sports Trading Cards
I have a question about...
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- Do you replace factory damaged cards and if so, how do I send them in and where?
We do offer replacement for factory damaged cards. Please call Customer Service at 1-800-873-7332 or email us at QA@upperdeck.com to have a case created for you.
You will need a case number to submit replacements to Upper Deck and this number will allow you to track the status of your request. Case numbers that are provided by Customer Service must be written legibly on outside of the package you are sending in plain sight. Packages without case numbers noted on the outside of the envelope will be sent back to the customer unopened. Case numbers are assigned to provide additional security for your replacement request and will allow us to address your claim in a more expeditious fashion. Once you have received a case number, send your replacement request to:
The Upper Deck Company
Attn Quality Assurance Dept. Case#
5909 Sea Otter Place,
Carlsbad CA 92010.
Please enclose a letter that includes your name, address, an explanation of the issue, and a list of the cards enclosed. We strongly encourage customers to send your cards in a traceable method to protect and ensure successful delivery to Upper Deck. The Upper Deck Company is not responsible for lost, damaged, misdirected, or uninsured packages.
Will be happy to replace any damaged product for 1 year after its release date or while supplies last, whichever occurs first. If card-for-card replacement is desired, we will replace up to 40 cards per replacement request. If card-for-card replacement cannot be provided, we will try to replace for another card of comparable value at your request, but please express this to Customer Service in the letter you send with your request. Our goal is to offer a 4-6 week turn around upon receipt of damaged product. Please note that Upper Deck will not be able to provide replacement for ultra-rare cards like one-of-one or cut signature cards.
- Can you tell me the value of cards or your production numbers of specific cards?
Although we do suggest a retail price on our products, ultimately the market values are determined by supply
and demand. The upper deck company does not estimate current, or future, values. The best resources for market
value estimates are the various monthly price guides, which are available at most card shops. It is not the
policy of the upper deck company to release production numbers, however all of our products are limited to
maintain product integrity and value. Any numbers that you may hear quoted are speculation.
- how do i become a dealer?
We currently offer applications for hobby stores only. to qualify, listed below is the information that is
required:
A hobby store's primary business must operate out of permanent storefront location. Retail card shop business
must be 80% trading cards and sports memorabilia with the balance of sale, if any, related to collectibles.
Interior decor must clearly show sports cards, sports memorabilia, sports cards advertisements or posters.
1. Photos of the interior and exterior of the store. exterior photos must clearly show store sign and address.
Interior photos must clearly show entire contents of store.
2. Unexpired business license and/or resale permit reflecting the name and address of the store.
3. Three current, separate proofs of card purchases from other card manufacturers.
4. Signed tax resale card (supplied with your application, application will also have to be notarized).
To request an application packet, please contact our customer service department at 800-873-7332.
- Do you offer factory tours?
Due to the state-of-the-art nature of many of our production processes, our plant is a secured facility and we do not conduct plant tours.
- Where can i purchase your products? do you sell to collectors?
The Upper Deck Company does not sell on a retail level to individual collectors, however, you may obtain the products you desire through our distribution network that consists of hobby dealers, as well as national, convenience, and retail stores.
Check our store locator for the hobby dealer nearest you.
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