Customer Service, Frequently Asked Questions - UDA Memorabilia / Upper Deck Store

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  1. I am interested in learning more about Upper Deck autographed memorabilia.

    Please feel free to call our uda customer service team at 1-800-551-8220, Monday-Friday, 8:00 a.m.-5:00 p.m. pst. We will be happy to talk to you about our industry-best authentic autographed memorabilia and collectibles. You may also send us an email at     ud_store@upperdeck.com or view many of our products on line at http://www.upperdeckstore.com.
  2. What does Upper Deck recommend for displaying autographed memorabilia?

    Framing or encasing Upper Deck Authenticated items is a perfect way to showcase them. We feature a variety of display cases and framed items on our website. We do recommend that items not be exposed to direct sunlight, ultraviolet light or any other direct light as this may cause fading to signatures and hand-numbering or discoloration to the item over time. Unfortunately, we cannot replace items that are improperly displayed or stored by the customer.
  3. What can I do if I lose my Upper Deck Authenticated certificate of authenticity?

    Contact Upper Deck Authenticated Customer Service at 1-800-551-8220. You'll be asked to submit a digital image of your memorabilia item as well as provide us with the serial number on the hologram affixed to the piece. This is to help us locate the item in our authentication records and confirm its authenticity. Once the authenticity is verified, a replacement certificate will be issued to you. Please note: if the serial-numbered hologram is missing from your item, we will not be able to confirm its authenticity. In addition, please be aware that there is a $20 fee for each replacement COA that is issued.
  4. I placed an order on Upper Deck's online store and then I found a discount coupon. Can I still use it?

    Unfortunately online store coupons or discounts can be applied only at the time of your purchase. You can, however, use the same coupon or discount on your next order, provided it hasn't expired.
  5. Who do I contact to inquire about, change or cancel my order?

    We encourage you to send us email at     ud_store@upperdeck.com, referencing your order number and clearly indicating the nature of your question or concern. We will reply within 24 hours of receipt with all the appropriate answers.

    If you would like to speak with a real, live human being please feel free to call us at 1-800-551-8220. We are located in beautiful southern california, and our office hours are 8:00 a.m. to 5:00 p.m. pacific standard time. When you reach us you will hear a friendly voice on the other end of the line; we're committed to helping you solve your issues.
  6. What is the upperdeckstore.com return policy?

    Return Policy

    The Upper Deck company wants you to be absolutely satisfied with your purchase. Every care has been taken to assure that you receive your order precisely in the manner you requested it. Inside each shipment Upper Deck has enclosed a return authorization form in order to simplify the return process.

    1. Please call us within 48 hours of receipt of your package if you wish to return your merchandise for any reason.
    2. All items must be returned within 15 days of receipt and with accompanying proof or purchase (copy of the internet order and credit card receipt.
    3. Please call our customer service team, at 1-800-551-8220 and we will assist you with the return process and requirements.
    4. No returns will be accepted without a return authorization number.

    Damaged Goods

    1. Please call us within 48 hours of receipt of your package at 1-800-551-8220 if you have received merchandise that has been damaged during shipment, or is defective.
    2. We will need to issue a "call tag" in order to have your package picked up and returned to us.
    3. Remember to save all original packing materials and use it to securely re-seal your package for return.
    4. We will not issue a refund for any damage caused or resulting from a failure to follow this procedure.
    5. If we determine that your item was damaged during shipment to you or is defective, we will issue a full refund of the purchase price and shipping charges in the form of a credit to the original credit card used to make the purchase.
    We will refund your return shipping charges for merchandise that was damaged during shipment, defective or shipped to you in error.
  7. How do I become an Upper Deck Authenticated dealer?

    Contact our customer service team at 1-800-551-8220, Monday-Friday, 8:00 a.m.-5:00 p.m., pst. Our staff will give you all the information you need to become an authorized Upper Deck Authenticated dealer.
customer service department:
1-800-873-7332
customer_service@upperdeck.com		 I have a question about...
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