Customer Service, Frequently Asked Questions - General Questions
I have a question about...
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- Do you offer factory tours?
Due to the state-of-the-art nature of many of our production processes, our plant is a secured facility and
we do not conduct plant tours.
- Where can I purchase your products? do you sell to collectors?
The Upper Deck company does not sell on a retail level to individual collectors, however, you may obtain
the products you desire through our distribution network that consists of hobby dealers, as well as national,
convenience, and retail stores.
Check our store locator for the hobby dealer nearest you.
- I have some great ideas for Upper Deck. Do you accept outside ideas and if so, where can I send them?
We strive every day to bring you innovative products that push the envelope. We realize though that there is no expert quite like you the customer. We encourage you to provide us with any suggestions on how we can better serve you and, in the end, offer you better products.
Please click here to go to our suggestions page.
- How to I unsubscribe to Upper Deck email newsletters?
To unsubscribe to receive future emails, newsletters, or catalogs from Upper Deck authenticated:
- Log into your Upper Deck account at the homepage of www.upperdeck.com.
- Once you are logged-in, click the button that says "my account".
- At the bottom of that screen please uncheck the box that reads: "would you like to receive future emails, newsletters, or catalogs from Upper Deck authenticated?"
- Click the "submit" button.
This is also the screen where you can update your profile, account info, and preferences.
can-spam act compliance
As Upper Deck's mission statement proclaims, the company's intention is to provide its worldwide consumers with sports and entertainment products that reflect its commitment to rich set content, innovative design, quality craftsmanship, and authenticity.
With customer satisfaction being a top priority, Upper Deck also respects the privacy of its consumers and acts in compliance with the provisions of the federal "controlling the assault of non-solicited pornography and marketing act (can-spam) of 2003" when contacting consumers through unsolicited electronic messaging (e-mail).
Upper Deck's compliance with this federal law includes but is not limited to providing a valid return e-mail address (ud_store@upperdeck.com), a working postal address (5909 Sea Otter Place, Carlsbad, CA 92009), a subject line that is relevant to the e-mail's contents and a functioning opt-out option. Furthermore, when consumers elect to opt-out, their request is processed within 10 days.
Again, our primary objective is to please our consumers. If you have any issues or questions regarding our e-mail practices, please feel free to contact us at 1-800-873-7332.
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