Welcome to Upper Deck Customer Care
Got a question about Upper Deck’s products or programs? Chances are that our Customer Care Manager has already addressed it. Check out his column called "Ask UD" by clicking here. You can even ask him a question yourself!
NOTE: Please make sure that you add any of the appropriate email addresses below to your preferred senders list. Our e-mail replies can sometimes get blocked by SPAM protection.
For any assistance regarding Upper Deck Trading Cards or Entertainment Products, please contact our Customer Service Department at 1-800-873-7332, Monday-Friday 8:00 a.m.-5:00 p.m. PST. If you are unable to contact us by phone, please email the appropriate information by reviewing the options below:
Damaged Product Inquiries
Please email Customer Service at QA@upperdeck.com to have a case opened for your damaged product request. Please make sure to include a detailed description of your problem in the email, as well as your address and phone number. A case number and instructions on returning your damaged card(s) for replacement will be provided to you via email within 4-6 business days of receipt of your email. To replace any damaged cards, you will need to have purchased the product from a Certified Diamond Dealer. Without proof of purchase (a receipt & UPC codes), we will not be able to help with any issues. Additionally, if the product you purchased is more than one year old, we cannot help with any warranty issues such as damage. Please note, product mailed to Upper Deck without case numbers will be returned to customers. Please understand this measure is designed to provide an added level of security for items sent in for replacement requests.
Please email all redemption concerns to QA@upperdeck.com. Along with the redemption code and card description, please include your name, address and phone number in the email so that we can redeem the card for you. Once redeemed, we will respond to your email to let you know it has been entered. Your card should arrive within 8-12 weeks. If you have not received your card after 60 days, you can request a replacement for your redemption (please see below). Please note, we cannot redeem expired redemptions. If you have any questions on this, please see this blog post for more information.
Please email all replacement requests to firstname.lastname@example.org. Remember to include redemption code, card description, and a list of comparable players and/or teams you are interested in. Please note that replacement requests are subject to availability and we cannot guarantee that you will receive one of the players you request. We do ensure that you will receive comparable value for your card, and we use Beckett to determine value. If you feel there is any additional information that should be considered when processing your replacement, please be sure to include it. Please allow 8-12 weeks from the date that requests are entered for delivery on your replacement items.
Technical Support Inbox
If you have any issues with your account such as getting locked out, or problems entering a redemption code, please contact email@example.com. All information pertaining to your account should be correct. If you think that there is an error with your account or the status of a redemption card please use the email address given above. A tech support rep will contact you directly; please do not include password or personal information when emailing techsupport.
If you have a question that does not fit in one of the categories above, please contact us at GeneralQuestions@upperdeck.com but be advised this inbox is not monitored as regularly as the others and answers may take longer than the other email addresses listed above.
Upper Deck Authenticated Memorabilia Customer Service
For any assistance regarding Upper Deck Authenticated (UDA) Memorabilia and Collectible Products, please call our Customer Service Team at 1-800-551-8220, Monday-Friday, 8:00 a.m.-5:00 p.m., PST. You may also reach us via email at firstname.lastname@example.org or view many of our products online at http://www.upperdeckstore.com. We are committed to helping you solve your issues.